CW - you have serious data integrity issues, with company records at the root!
Resume parser and contact grabber create bad company data, especially false/duplicate company records. Why that's a big problem:
People get lost! Core aspects of our job are harder, not easier - people/candidates tagged to bad company records are not searchable. An important person connected to a bad company record is left out of target company lists during research/recruitment, left out of 6 degrees for referrals and references, and left out of business development campaigns.
Bad client experience - sloppy company/position (and education) data is viewable to our clients. That takes the shine off of the client portal / creates the impression that we keep a sloppy database. Better said, it just makes us more hesitant to share the nice portal you've developed.
Bad customer experience - by ignoring this problem, you are heaping the work of cleaning/de-duplicating records onto us as users. If we don't have the time or will to clean-up the bad data you created, then the problem just grows.
Solution - like the tool which duplicate people records, CW needs a tool to detect duplicate company records. It catches potential duplicates, allows users to approve/deny duplicate records, and even allows users to search and select the proper company record from a pop-up tool (which already exists).
Example - 1) resume parser reads "J.P. Morgan Chance & Co." 2) CW says "I think this means "J.P. Morgan, is that correct? 3) Yes. IF NO, pop-up company search tool appears. 4) User selects proper company record.
Related - what I am pop-up company search tool (e.g. when naming a company to a project OR when manually adding a position to a candidate's profile) is very two dimensional - duplicate company records easily clog it up.
We have been using CW for nearly one year now - it's a solid product overall and we are excited about the way it is developing. Niceties aside, we have raised the issue to you consistently, only to be told "we are aware" and it's not a priority - near-term or long-term. We have made your product, customer experience, sales, and leadership very aware of the problem.
Why are you still ignoring it? It needs to be bumped to the top of the product roadmap.
Every person in this industry knows a bad database is a killer and a good one is a gold mine.
Thomas Hudson
